If you have any questions or concerns, please send me a message before making your purchase. However, it can easily be cleaned with a soft polishing cloth or I personally recommend a "liquid" jewelry tarnish cleaner. We do NOT have any control over this, it's in the hands of your country's customs officials. For billing changes please check the Etsy FAQ: All pieces are created by hand, so no two items are identical. Once cleaned it will instantly go back to it's brilliant color.
However, it can easily be cleaned with a soft polishing cloth or I personally recommend a "liquid" jewelry tarnish cleaner. Some countries will charge duty for international packages and others will not, and all at different rates! The materials that I use are high quality and are tarnish resistant but the plating will generally wear off rather quickly and expose the brass base product. Once we've shipped your package, we can't do anything with it once it's in the hands of customs officials and your country's postal service Crystal Bead Jewelry is absolutely stunning! We do NOT have any control over this, it's in the hands of your country's customs officials. We accept Paypal, Credit Cards and Etsy gift cards. Please allow for slight variances from what is shown in the made to order photos. See shipping policy for international shipments. Please contact me for a return: This is not common, but it happens occasionally. All pieces are created by hand, so no two items are identical. With daily use, the thin layer of silver can eventually wear away, exposing a base copper metal that can corrode or stain skin and is not as durable as Sterling Silver. Most packages go through without any charges, it is somewhat random, but please be advised that I have no control over how your country charges duty. Cancellations must be made within 24 hours of placing the order. Sterling Silver has a much longer life than Silver Plated and the additional cost is well worth it. Once cleaned it will instantly go back to it's brilliant color. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Please note that all hand stamped, personalized pieces are designed especially for you by me - letters are individually stamped which means that they may not be perfectly aligned. We do not see your billing information as it is secured with Etsy. For Paypal E-Check payments: In order to serve you better and maintain the shortest production times possible, we can only accept changes made to orders within 12 hours of placing the order. For buyers in FL, we have to add sales tax to your purchase. This is what makes the piece special and unique and should NOT be considered a flaw in any way. For billing changes please check the Etsy FAQ: I do NOT refund shipping costs.
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